Firmixa Privacy Policy

Last Updated: September 2026

Firmixa respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how information may be collected, used, stored and protected when you access or interact with the Firmixa platform, website and related services.

For purposes of this Privacy Policy, "Firmixa", "we", "our" and "us" refer to the Firmixa platform.

1. About Firmixa

Firmixa is an independent financial intelligence and company research platform designed to help users discover, understand and evaluate financial-service companies.

Firmixa provides company information, regulatory intelligence, evidence, research, reviews, verification indicators, scores and comparison tools.

2. Scope of This Policy

This Privacy Policy applies to information processed when you:

visit firmixa.com;
create or use a Firmixa account;
search or browse company profiles;
submit a review;
submit supporting evidence;
contact Firmixa;
request a correction;
claim or manage a company profile;
interact with Firmixa Business features;
complete optional questions or surveys;
interact with security or verification systems.

This Policy does not apply to independent third-party websites or services that may be linked from Firmixa.

INFORMATION WE MAY COLLECT

3. Information You Provide

Depending on the feature you use, Firmixa may collect information that you voluntarily provide, including:

name;
email address;
profile information;
country or region;
preferred language;
messages and support requests;
feedback;
survey responses;
correction requests;
review submissions;
supporting documentation.

Firmixa aims to collect only information reasonably necessary for the relevant purpose.

4. Account Information

If you create a Firmixa account, we may process information including:

name;
email address;
account identifier;
profile image, where available;
account creation date;
login activity;
authentication status;
security information associated with your account.

Some Firmixa features may be available without creating an account.

5. Google and Social Sign-In

Firmixa may offer sign-in through Google or other supported authentication providers.

When you use a third-party sign-in provider, Firmixa may receive information you have authorised that provider to share with us, such as:

name;
email address;
profile image;
provider account identifier;
authentication confirmation.

Firmixa does not receive your password for your Google or other third-party account.

We do not intend to access unrelated information from your third-party account unless a separate feature clearly requests your permission.

6. Reviews

If you submit a review, we may process:

your account information;
the company being reviewed;
review content;
rating;
submission date;
experience date, where provided;
verification status;
information used for moderation;
communications relating to the review.

Some review information may be publicly visible.

Users should not include unnecessary sensitive information in public reviews.

7. Verification Evidence

Firmixa may request supporting evidence when verifying a review, report or other claim.

Evidence may include:

account screenshots;
transaction records;
deposit or withdrawal confirmations;
emails;
invoices;
company correspondence;
other documentation reasonably relevant to verification.

Verification evidence is generally intended for internal review and is not automatically published.

Users should remove or hide information that is unnecessary for verification.

You should never submit:

passwords;
full payment-card numbers;
banking passwords;
private security credentials;
other authentication secrets.

8. Company Representatives

If you claim a company profile or interact with Firmixa on behalf of a business, we may collect information such as:

name;
professional email;
company name;
job title;
professional role;
company website;
contact details;
proof that you are authorised to represent the company;
documents submitted in support of corrections or verification.

Firmixa may take reasonable steps to verify that a representative is legitimately connected with the relevant company.

9. Information Collected Automatically

When you access Firmixa, certain technical information may be collected automatically.

This may include:

IP address;
approximate geographic region derived from IP;
browser type;
operating system;
device type;
language;
referring page;
pages visited;
searches performed;
links clicked;
timestamps;
session information;
performance information;
error information.

We may use this information to operate, secure and improve Firmixa.

SECURITY AND ABUSE PREVENTION

10. Security Information

Firmixa may process technical and behavioural signals to protect the platform.

These may include:

IP addresses;
browser and device signals;
login attempts;
session activity;
request frequency;
unusual traffic patterns;
failed security challenges;
suspected automated activity;
suspected scraping activity;
suspected fraudulent activity.

11. Anti-Bot and Anti-Scraping Systems

Firmixa may use automated systems designed to identify:

automated access;
unauthorised scraping;
bulk extraction;
unusual traffic;
attempts to bypass rate limits;
suspicious account creation;
attempts to circumvent platform security.

Depending on the circumstances, Firmixa may apply:

security challenges;
CAPTCHA;
rate limits;
temporary access restrictions;
account verification;
access blocking.

These measures help protect the platform, its users and Firmixa's proprietary data.

12. Visitor Questions and Surveys

Firmixa may occasionally ask visitors optional questions in order to understand how the platform is being used.

These may relate to:

reason for visiting Firmixa;
type of user;
areas of interest;
company categories of interest;
professional or personal use;
geographic region;
how the user discovered Firmixa.

Where appropriate, optional research or marketing questions will be distinguished from security verification.

Users should not be required to provide unrelated marketing information simply to complete a security check.

HOW WE USE INFORMATION

13. Providing Firmixa

We may use information to:

operate the platform;
create and maintain accounts;
authenticate users;
provide search and profile features;
provide reviews;
provide verification features;
remember user preferences;
provide business-facing functionality.

14. Verification and Platform Integrity

Information may be used to:

verify genuine user experiences;
prevent fake reviews;
investigate suspicious submissions;
detect coordinated manipulation;
verify company representatives;
protect the integrity of Firmixa information.

15. Platform Security

Information may be used to:

prevent fraud;
detect malicious activity;
identify bots;
identify scraping;
protect accounts;
prevent abuse;
investigate security incidents;
maintain technical reliability.

16. Improving Firmixa

Information may be used to understand:

how visitors navigate Firmixa;
which features are useful;
where technical problems occur;
how platform performance can be improved;
which services users are interested in.

Where possible, aggregated or anonymised information may be used for analytical purposes.

17. Communications

We may use contact information to send:

account messages;
security notices;
authentication messages;
support responses;
review verification requests;
company claim communications;
correction updates;
important platform notices.

18. Marketing Communications

Firmixa may send optional marketing communications where permitted and appropriate.

These may include information regarding:

new Firmixa features;
Firmixa research;
platform updates;
Firmixa Business;
events;
selected services.

Where applicable, users may unsubscribe from marketing communications.

Unsubscribing from marketing does not necessarily prevent essential account or security communications.

COOKIES

19. Cookies and Similar Technologies

Firmixa may use cookies and similar technologies for purposes including:

authentication;
maintaining sessions;
security;
remembering preferences;
analytics;
performance;
measuring platform usage.

20. Essential Cookies

Certain cookies may be necessary for the platform to function properly.

These may support:

account login;
authentication;
security;
fraud prevention;
session management;
preference storage.

21. Optional Technologies

Firmixa may also use optional analytics or similar technologies.

Where consent is required, users may be given controls over these technologies.

Additional information may be provided through a separate Cookie Policy.

SHARING OF INFORMATION

22. Service Providers

Firmixa may use third-party technology and service providers to operate the platform.

These may provide services including:

hosting;
databases;
authentication;
email delivery;
security;
analytics;
anti-bot technology;
payment processing;
error monitoring;
customer support.

These providers may process information only to the extent reasonably necessary to provide their services.

23. Authentication Providers

If you choose to sign in through Google or another provider, information may be exchanged with that provider for authentication purposes.

Your relationship with the authentication provider is also governed by its own terms and privacy policies.

24. Public Reviews

Information intentionally included in a public review may be visible to:

Firmixa visitors;
the company reviewed;
other Firmixa users;
search engines.

Private verification evidence is not intended to become public merely because the associated review is public.

25. Legal and Security Reasons

Firmixa may disclose information where reasonably necessary to:

respond to a valid legal request;
protect platform security;
investigate fraud;
prevent unlawful activity;
protect Firmixa users;
enforce Firmixa policies;
establish, exercise or defend legal rights.

26. Business Changes

If the Firmixa platform or business is involved in a future restructuring, acquisition, financing, transfer or similar transaction, relevant information may be transferred as part of that transaction subject to appropriate safeguards.

27. Personal Data Is Not Our Product

Firmixa is not designed around selling users' personal information as a standalone commercial product.

Firmixa may generate revenue through products and services including:

business services;
advertising;
commercial partnerships;
sponsorship;
affiliate relationships;
research services;
data products.

Commercial company intelligence and aggregated datasets should not be confused with the sale of identifiable user information.

DATA STORAGE AND RETENTION

28. Data Retention

Firmixa aims to retain identifiable information only for as long as reasonably necessary.

Retention may depend on:

the purpose of processing;
account status;
security needs;
fraud prevention;
review integrity;
dispute resolution;
technical requirements;
applicable obligations.

Information that is no longer reasonably required may be deleted, minimised or anonymised.

29. Account Information

Account information may generally be kept while an account remains active.

After account deletion, some information may be deleted, anonymised or temporarily retained where necessary for security, fraud prevention, dispute resolution or platform integrity.

30. Reviews

Deleting a Firmixa account does not necessarily require immediate deletion of every previously published review.

Where appropriate, Firmixa may remove identifying account information while preserving legitimate review content.

Requests relating to reviews may be assessed individually.

31. Verification Evidence

Verification evidence should be retained only for as long as reasonably necessary for purposes such as:

verification;
fraud prevention;
moderation;
dispute resolution;
platform integrity.

Evidence may later be deleted, minimised or anonymised.

32. Security Logs

Technical and security logs may be retained where reasonably necessary to:

investigate security incidents;
identify repeated abuse;
prevent scraping;
prevent fraud;
protect Firmixa infrastructure.

YOUR PRIVACY CHOICES

33. Access

You may contact Firmixa to request information about personal data associated with your account or interactions with the platform.

34. Correction

You may request that inaccurate personal information be corrected.

Privacy correction requests are separate from requests seeking changes to Firmixa's independent company research, scoring or assessments.

35. Deletion

You may request deletion of certain personal information.

Some information may need to be retained where reasonably necessary for:

security;
fraud prevention;
dispute resolution;
platform integrity;
applicable obligations.

36. Marketing Preferences

You may unsubscribe from optional marketing communications.

Essential account, security and verification communications may continue where necessary.

37. Cookie Preferences

Where applicable, users may be provided with controls to manage optional cookies and similar technologies.

38. Contacting Firmixa About Privacy

Privacy-related questions and requests may be sent to:

[contact@firmixa.com](mailto:contact@firmixa.com)

Firmixa may request reasonable information to verify that a person making a privacy request is entitled to access or change the relevant information.

DATA SECURITY

39. Security Measures

Firmixa uses reasonable technical and organisational safeguards designed to protect information against:

unauthorised access;
misuse;
alteration;
loss;
unauthorised disclosure;
account compromise.

Measures may include:

authentication;
access controls;
encryption where appropriate;
security monitoring;
rate limiting;
secure infrastructure;
bot detection;
backups;
internal access controls.

No internet-based service can guarantee absolute security.

40. Sensitive Credentials

Firmixa does not require users to provide broker passwords, banking passwords or other private authentication credentials for ordinary review verification.

Users should never provide such credentials through reviews, forms or support messages.

PUBLIC PROFESSIONAL INFORMATION

41. Public Business Information

As part of its financial intelligence activities, Firmixa may process publicly available professional information relating to people associated with companies.

This may include:

founders;
directors;
executives;
authorised representatives;
professional contacts.

Information may originate from:

official company websites;
official regulatory records;
corporate records;
official announcements;
legitimate public sources.

Firmixa aims to use such information only where relevant to company research and verification.

AUTOMATED SYSTEMS

42. Automated Processing

Firmixa uses automated technology in parts of the platform.

Such systems may assist with:

data classification;
research workflows;
evidence processing;
fraud detection;
bot detection;
security monitoring;
review moderation;
scoring calculations.

Automated tools are designed to support Firmixa's research and platform operations.

CHANGES TO THIS POLICY

43. Updates

Firmixa may update this Privacy Policy as the platform, features or data practices evolve.

The latest version will be published on Firmixa with an updated Last Updated date.

Where appropriate, significant changes may also be communicated through the platform or other reasonable means.

44. Related Firmixa Policies

This Privacy Policy may be read together with:

Terms of Use
Cookie Policy
Reviews & Verification Policy
Firmixa Business Terms
Independence & Commercial Disclosure

45. Contact

For privacy questions or requests:

Firmixa Website: firmixa.com Email: contact@firmixa.com